SMS Terms of Service
You may opt in to receive SMS messages from Mountain Valley Health by providing verbal consent during a conversation with our team.
The information (Phone Number(s)) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications.
If you have consented to receive text messages from Mountain Valley Health you may receive messages related to the following:
Customer service and support communications
Account updates or notifications
Appointment reminders
Example: ‘Hi [Name], can we assist you with your recent inquiry? Just reply here to continue this conversation.’
Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Mountain Valley Health at any time.”
Message frequency varies. However, you may receive up to 7 SMS messages per week related to your appointments, account updates and notifications (post-visit, billing and lab notifications). Other customer support and services communications are not included in this count as these are customer initiated and driven. Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list. Additionally, once patients receive portal account access a patient can declare their preferences within their profile and remove undesired communication methods such as SMS by simply unchecking those methods.
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at contact us . You can also contact us in your portal via secure methods outlined there. Finally, for general information you can consult our privacy policy at https://mountainvalleyhealthinc.com/privacy-policy-for-patient-data/ or our terms of service at https://mountainvalleyhealthinc.com/terms-of-service/