What is Telehealth? How does it work?
Mountain Valley Health (MVH) predominantly serves our clients/patients via telehealth. We are currently using our patient portal and our app for telehealth visits.
Telehealth is the use of telecommunications technology to provide real-time health care to patients at a distance.
How is telehealth delivered?
At Mountain Valley Health, telehealth can be delivered using video conferencing, audio communication, and/or text messaging using mobile phones, tablets, and desktop computers.
Telehealth is just like being in the office. There will be a wait if your provider is running a bit late so do not disconnect. Sometimes there are connectivity issues or clients in distress and it’s also possible that your provider is working from home and also balancing their own personal circumstances so they can provide you with the continued exceptional care you have been accustomed to receiving at MVH.
Who participates in telehealth?
Healthcare professionals can use telehealth to see patients or to consult with other care providers.
What can telehealth be used for?
Telehealth has many applications in healthcare, including standard clinical care, counseling or therapy, patient education, professional consultant or supervision, etc.
Where can telehealth be provided?
Telehealth can be provided to a patient at home or at work, or at another clinic or hospital. With mobile devices, the patient or the provider can be anywhere with access to the internet.
When do I pay for telehealth?
You must pay your balances and co-pays prior to your appointment. Your balance can be found in your patient portal and on your mobile device inside the app we provide you with.
What must I use to pay for telehealth?
You can pay directly through the mobile phone app or the patient portal we send you. When using the patient portal we recommend using Google Chrome as the browser of choice as it has been tested the most. If you opt to use a different browser, please inform us there are any challenges/obstacles for our IT team to address.
What if I have billing questions?
If you have billing questions we ask that you pay what is being asked of you by your portal to not delay your treatment or the treatment of those behind you. After your session, you can always send a message to front office to billing division via your patient portal. If you are due a refund and/or credit they will issue you one upon identification of the error. Please allow a few business days for full resolution. We ask that you do not ask your provider for explanations regarding your balances as they will not know.